Privacy Policy for HSTR.pro

Effective Date: 08/09/2025

1. Who We Are

HSTR.pro (“HSTR Cloud”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hstr.pro, use our client area at client.hstr.pro, or use any of our related services (collectively, the “Services”).

Our website address is: https://hstr.pro.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

A. Personal Data You Provide to Us

• Account Registration: When you register for an account (including our Free Developer Plan), we collect personal information such as your name, email address, mailing address, and phone number.
• Communications: When you contact us for support, submit a contact form, or otherwise communicate with us, we collect the information you provide in those communications.

B. Information Collected Automatically

• Log and Usage Data: Our servers automatically collect information when you access the Services, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies: We use cookies to operate and administer our site and to improve your experience. For example, if you leave a comment, you may opt-in to saving your name and email in cookies. If you log in to our client area, we will set up several cookies to save your login information. You can find more detail on this below.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Provide, operate, and maintain our hosting services.
• Process transactions and send you related information, including confirmations and invoices (for paid services).
• Respond to your comments, questions, and support requests.
• Send you technical notices, updates, security alerts, and administrative messages.
• Monitor and analyze usage and trends to improve your experience with the Services.
• Prevent fraudulent transactions and other illegal activities.

4. Disclosure of Your Information

We do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. We may share information we have collected about you in certain situations:

• With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as server infrastructure (IONOS), control panel software (Plesk), and in the future, payment processing (e.g., Stripe, PayPal) and fraud prevention (e.g., MaxMind).
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
• Regarding the VPS Setup Service: When you purchase our VPS Setup Service, we guide you in creating an account directly with a third-party VPS provider. All personal and billing information you provide during that process is given directly to that third-party provider and is governed by their privacy policy, not ours.

5. Detailed Information on Website Features

This section details data collection specific to our WordPress website (hstr.pro).

• Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
• Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
• Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We provide SSL encryption on all our websites. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Data Retention

• Account Data: We retain your personal information as long as your account is active with us.
• Comments: If you leave a comment, the comment and its metadata are retained indefinitely.
• Terminated/Abandoned Accounts: We reserve the right to delete all data associated with a terminated or abandoned account in accordance with our Terms of Service.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to request access to the personal data we hold about you.
• The right to request that we correct any inaccurate personal data.
• The right to request that we erase your personal data.

If you have an account on our site, or have left comments, you can request to receive an exported file of the personal data we hold about you. Please note that this does not include any data we are obliged to keep for administrative, legal, or security purposes. To exercise these rights, please contact us.

9. Children’s Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: [email protected]